Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@maxima.solar. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@maxima.solar
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Due to the nature of our products we are only able to accept returns if they’ve not been opened/tampered with or of course if the reason for return is due to a mistake on our end.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty claim
In the event of a warranty claim, a period of no less than 7 days should be permitted to thoroughly examine the matter. Within this timeframe, the client is obligated to furnish both system particulars and operational specifics. It is imperative to underscore that the failure to provide comprehensive information pertaining to the system and its operational circumstances grants Maxima.Solar the prerogative to dismiss any such claim.
Contacting Us:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Phone Number: +971 4 2231185
Email Address: info@maxima.solar
Address: shop 5&6, 7 States building Baniyas Square Deira, Dubai